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my return flight was delayed 2hrs. I appreciated receiving a text message that because my new arrival time fell between shifts there would be a delay (around 30min) in getting my car back and there may not be anyone to answer the phone when I call, though obviously would have been better if this were not an issue. As it happened I was held up in the airport and so the car was ready for me very shortly after I left the airport. Overall, good staff and I would use again.
Everything went smoothly and quickly, nice and friendly staff
Always response promptly, nearly always on time and staff are very friendly. Highly recommended service.
Happy with the service - we did get a little lost on arrival and did end up in the wrong lane but the staff member was good about it and said not to worry. Overall the staff were helpful, there were no delays and I would definitely use this service again.
Brilliant service from staff
When booking it said there was a £5.50 charge when leaving carpark, slightly surprised I also had to pay on arrival as well. Otherwise a good service, phoned as soon as I was through passport control, and only had to wait 5 minutes for car to arrive.
Excellent around service
Unfortunately the driver was delayed in M25 traffic on our return and the waiting environment is not the best. It was appreciated that the driver made contact to explain the situation
Excellant service, very good price. I knew my car would be safe and returned in good condition. Thanks.
Very polite and charming staff and accommodating as I had to change my flight and come back later than planned.
the only reason I would not use the service is because to pay an extra £11 to drop the car and leave the car is a lot of money. Shame you cannot use another area.
Excellent service, thank you!
Excellent service. Punctual and efficient service. Great value, would highly recommend
Great service and staff. Keep up the good work
Very smooth and efficient service. 5 star!
The instructions on how to get into the car park weren’t very clear and I ended up paying £4 to go out and come back in again. They say keep to the right (terminal 5) but actually you go through the barrier on the left? Just could do with clearer instructions.
Excellent service and excellent staff. So quick and easy. Will definitely be using you again recommending you to everyone.
Long (25 minute from my call) wait on arrival. My colleague using a different service car was available by the time we had walked to the meeting point.
I messed up the day of return but even with this we still had the car within 45 minutes.
Great service, would recommend to others.
The best we have used so far.
Be sure to give them the time you arrive home
All worked very smoothly with no waiting at both ends of the journey.
good all round service
Very accommodating to change of return time. Thanks.
On time and prompt
Very good service!!!
Just took over half an hour for my car to come on return, which after a 12 hour flight is tiring. Thanks for the service though
Can’t fault the service - flexible on arrival as we were running late and prompt when we got back to Gatwick - for once a service that does what it says - D Gill, Staffs
Flight changed on departure and they accommodated the change in terminal
In return however had to wait for twenty mins past scheduled pick up for driver to bring car but staff and duty controller was very polite
A 25 min wait from making the phone call to our car arriving. Everything else was fine. Not sure that I would use them again as there are lots of other companies where 25 mins would not happen.
Only one issue : on calling 30 mins prior to arrival there was no reply on either no. I therefore left a message on the answerphone . On arrival called. Again and they said they had not heard from me in advance so don’t seem to have got the voice message .could be improved . Otherwise excellent .
Great service as always
Very helpful staff when I was early & used wrong floor of car park
On return there was quite a delay. We had to wait for about 50 minutes for our car. Otherwise, the service was very good.
Always used Heathrow. But flight from Luton so booked as usual. Excellent service and quicker return of car than at Heathrow
Have used this service a number of times and it is excellent, and professional
We didn't check the vehicle for damage together before or after (which I would normally like to do for piece of mind), nor did we sign anything to agree the condition of the car. However, the car was returned in perfect condition and the service was very smooth. Thank-you.
excellent service. arrived 75 mins early but car was waiting for us after phoning after coming through customs.
Brilliant. All ran very smoothly. Very polite drivers. Will definately use again.
Very polite and efficient team. The transfer was easy and quick. Will definitely use again and surely recommend. Thank you.
First rate service. Prompt pick-up and return of vehicle. Will use again next trip instead of overnight hotel and parking.
Your staff are very professional and friendly
Extra star for the kindness of your rep who discovere just after l wnt that I had left my passport case behind, rang me en route and explained where I shd come back to, and returned it to me.real kindness to the elderly, Thank you. The one dropped star was that somehow the windo seemed to have been left open because I was warned as I collected it that the driver's seat was soaking wet!
Great staff. Helped us out very well and professionally when made a mistake of booking wrong drop off day
Great service ??
Absolutely fantastic service
We felt that the guy who took our car didn't say very much, and I felt very apprehensive. But on return we had a lovely friendly guy who asked us about our holiday, and I then felt reassured. He gave us plenty of time to check the car, and we didn't feel rushed at all, unlike when we dropped it off.
Everything was at time.
First time used, delighted!!
Excellent. Thank you
Parking Force were brilliant as always. I had a 2.5 hour delay but tehy still got the car to me within 20 mins of landing - great service and lovely drivers.
Great service will use again
Quite a walk compared to previous location, may be just as easy to use multi storey car park
This is the 2nd time we've this service an both time excellent will definitely use it on all future trips
We waited a little while on arrival which made us a little nervous but all was well and staff reassured me on the phone. Nothing but praise for staff on return as the car was waiting as we came through the doors from arrivals ! Would definitely use again. Thank you
Really good efficient service. Easy.
Used service many times now can't recommend it enough A1Service all round
Great company ...thanks for looking after my car :)
all very good but a little confused upon return but would definitely use again n recommend Thank you
Good service. Notes for arrival a bit confusing - printed slip and emailed instructions differed.
Explain the rep would be waiting in the lift hall on return would have been useful. Otherwise great service. Thanks
Quick and easy car park would love to use this again. thank you ipark