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Being honest, I was worried about certain reviews, but the arrival process was 4.5 stars (the guy just looked away when i arrived; delay 2 minutes tops. On collection, we waited maybe 10 minutes, but I've waited a lot longer with companies charging double. People are getting sceptical about reviews, but being a customer that tried to cancel my booking because of them, I'm glad I didn't as this company provided a great service.
I was a bit concerned when I arrived that the person who asked for my keys had no id or uniform and was sitting in his own car. He seemed surprised that I expected id and did bring up my booking on his phone, which re-assured me. Return experience was OK. Car hadn't been moved.
As always excellent service.
very good service
While not strictly a 'problem' for me, it would be wise to have been asked for ID when returning to pick up my car. All in all a great service. Fast and good value (even with the cost of the car parking in and out on top of the actual service cost). would recommend.
Terrible set up. Communication was terrible.
Fantastic service. Very friendly staff. I will be recommending your company to all my friends and work contacts. Thanks for a very smooth process. It takes all the airport stress away.
The signs on approach to East Midlands Airport to parking areas is quite small and initially missed it and then drove around for approx. 20 minutes! Once we found the right road and got to the entrance of the car park - we had to wait a really long time because a vehicle was at the barrier for almost 15 minutes before it lifted and let other cars through. We were so delayed that we didn't have time for breakfast at the airport. Disappointing.
Excellent service, slight difficulty finding the agent on the drop-off zone otherwise 5 stars all round.
The 30 min delay to collect the car meant that I just managed to get my flight being the last passenger to register at the gate!
Brilliant service Quick and easy only 5 mins walk to airport
Booked off site car parking by mistake and the wrong day (oh how m husband laughed NOT)!i called to ask if. Could Chang en problem but we did not get an email to say the facility had moved so we got the instructions from the email and went to the old facility ( again husband laughed as as roadworks meant we were late . Staff member was originally grumpy that we had all received emails with new instructions but when he saw my papers realised we may have been left out and was apologetic all her p
Not going to waste my time, except to say, users view a reputable review site, the results here do not reflect the experiences on independent review sites
The worst service I have ever received
The staff were great, the service was great but we were disappointed that we had to a further £8.50 in parking fees
Top class! thank you
Great service, I will certainly use it again !
Drop off was fine but I don't want to be waiting 25 minutes when I return to collect.
Drop off was great - handy, convenient and quick. Collection on return not as good - called number as advised, when we had collected our bags but had to wait 10 mins for car to arrive. We stood in the car park with our bags - no member of staff approached us to ask if we needed assistance. When my husband queried where the car was, he was spoken to quite abruptly. I understand that August is a busy time but courtesy would be appreciated after a long flight through the night.
Didn’t see any staff.
You are supposed to monitor our flight and arrange for our car to he available immediately on our return instead we has to wait about 30 to 40mins for our car to be brought to the airport thus was not good service
Was sent directions to old parking site, resulting in extra 5 mile drive and unnecessary delay in parking.
Staff on arrival not welcoming and indifferent to what was apparently a known problem with the system.
Return staff and driver good.
Had to wait about fifteen minutes for a driver when we arrived and call a couple of times!
Have always used this service very often in the last few years but this time was probably the worst one: upon return the staff delivery the car just said: sign here, key is in the car. And walked off, whilst watching me and my young daughter fighting to load our 3 large suitcases into the car without offering any help at all. It’s not included in the service but a little help could make a huge difference especially when I actually prepare a 10 pound note in my pocket as previously the staff alwa
efficient and friendly. Everything you need when going to and getting back to the airport! Thanks
I would prefer the ability to amend or cancel my booking without charge so I have booked directly (which is the same price) this next time.
Excellent service. Very reasonable price.
Excellent service and very helpful staffs
A great service, polite staff, car was even washed by them before my return. I would use them again but inspite of them dropping me at my desired terminal, they don't pick up from the same terminal (T4 LHR). This was my only gripe.
Excellent service would definitely use again, well done all.
Brilliant. Best experience yet.
I found the service invaluable at a reasonable price, would definitely use again. When calling the main number though, I never got through but was called back immediately with instructions to proceed. I think the possibility to add instructions for the car operations (I had a special problem with my fuses) should be made possible.
Would prefer to pay a little more and do drop off / collection in car park.
Many thanks for looking after our car!
Best I've used. Only comment is that paperwork and emails need to be altered as they show a different drop off pick up point xx
Thank you, Excellent Service!
Very easy to use however the post code on the web site sent me to the old address. Place looked secure and I felt comfortable leaving the car
Quick, easy to find. No messing or hanging around. Car ready on arrival
I booked my parking with I park, and Eagle parking Heathrow airport. Highly recommend this place . Staff very polite and attentive. Thanks again
Some staff were good
Had reservations about meet and greet, but everything turned out well. I'd rec
Excellent straight forward service. Flight delayed overnight and car delivered back next day without surcharges. Brilliant service and care.
Really lovely guys, great service, fantastic price despite me booking last minute. I'd happily use them again.
Very quick drop off and pick up. Easy access to motorway on leaving. Great prices too.
Didn't like the attitude of the staff member on arrival.Seems like he didn't know what he was doing and wasn't helpful till another staff member intervene and assisted us.
Always use meet and greet excellent service would highly recommend.
Straight forward,good check in & check out,nice staff.
Meeting point was not as advised on paperwork. Longer wait than should have been on arrival.
When we phoned on our journey to B'ham the man said he had no record of our booking, only one from last year! Can't fathom this as we had the printout of the email confirmation from you. It did get sorted on arrival at th airport but was a worry.
The only trouble I had was finding the Silver Zone. Postcode took me into the airport
Really excellent service at a reasonable price.
Had to wait a few minutes for car on return, but not long and otherwise very good, would use again. Used valet service for £26.95, they did a very good job.
Great service, thank you. Would use again.
Great service - Thanks
On return, I had given the wrong time and we arrived two hours before that notified. After initial surprise and sounding as though there was a problem the girl in the office was very helpful and found a driver who arrived within 30 minutes. Excellent service following my mistake
Excellent service both ends, very impressed... Great Job.!
Thank you for accommodating my request to change my return time
Great experience, lovely staff who were very helpful & friendly
Thankyou good experience
Quick and easy to use service.
The team were friendly and I loved that my car was warm and ready to go when I got back, especially as we were tired after a delay, thank you!
Superb value perfect service no complaints
Worked perfectly. Very short walk to terminal. Would definitely use this service again at Luton.
Not a true meet and greet as there is some waiting, but reliable and would use again
very good service, would use again
Excellent gets better and better
Very please with the service. No waiting at all, fantastic. Polite staff is always a bonus.
Good service. You need to amend your directions to reflect the changes to Lutons parking layout.
Excellent service will definitely use again.
Really good service. Would recommend having the valet service, it was excellent.
Best meet and great service we’ve used. Prompt and efficient service. thank you
Would most definitely use this site again