Customer Reviews
What our customers are saying about us
Average
4.7/5
based on 1611 reviews
Experience on Arrival
93%
Attitude of Staff
95%
Experience on Return
94%
Overall Service
94%
We will use you again
95%
5.0/5

Would most definitely use this site again

m. WILLSON
Submitted On:
11-02-2019
5.0/5

I have been put off with meet and greet service with previous companies but these guys nailed all stages of the experience with a friendly service. Will use again

S. varney
Submitted On:
10-02-2019
5.0/5

No comments provided

H. Gold
Submitted On:
06-02-2019
5.0/5

Very easy access to North Terminal. Pleasant staff.

J. Gunston
Submitted On:
05-02-2019
5.0/5

Excellent service! Will definitely use again.

S. Foxley
Submitted On:
30-01-2019
4.8/5

Used Valair a couple of times now - I would recommend them. Prompt and courteous

d. davis
Submitted On:
25-01-2019
5.0/5

Very happy with everything

W. Dunn
Submitted On:
25-01-2019
5.0/5

Excellent service, easy to book, drivers arrived on time. Highly recommended

L. Lang
Submitted On:
14-01-2019
4.4/5

Staff friendly. Bit of a wait on the return but not too bad a very good price so overall would definitely recommend.

J. Perrins
Submitted On:
10-01-2019
4.0/5

After reading online reviews, I was a bit hesitant about booking but thought I would give it a go anyway. In the end it worked absolutely fine with no problems. I would use them again as a competitive alternative to the other more expensive airport parking services.

D. Myers
Submitted On:
09-01-2019
5.0/5

No comments provided

G. PALOMBO
Submitted On:
03-01-2019
5.0/5

Used ipark service for first time at Heathrow , service was outstanding , best experience ever , no waiting around for car to be collected or delivered , drivers very polite . Will definitely use again and highly recommend .

C. Effeny
Submitted On:
31-12-2018
5.0/5

Only critism is on exit poor signage to M11 or A120 other than that very good

D. Constable
Submitted On:
30-12-2018
5.0/5

Great fast.... they arranged to get my car even if I was 45 minutes early( before their opening time) great attitude

a. romanelli
Submitted On:
30-12-2018
5.0/5

Great service. Will definitely use again. Thankyou

L. McNamara
Submitted On:
28-12-2018
5.0/5

Excellent!! Always a great service!

n. jefferys
Submitted On:
28-12-2018
1.8/5

Check-in service was slow (only one person checking in, and very slowly, despite a queue of 10+ people). Staff were quite rude too on the return journey. Location otherwise great, but I will not be using this service again.

S. Llewellyn
Submitted On:
17-12-2018
4.0/5

Waiting a bit longer than usual. But overall service was good.

M. MOHABEER
Submitted On:
10-12-2018
5.0/5

No comments provided

R. Warman
Submitted On:
10-12-2018
5.0/5

Great price and great service! Thanks

A. Grant
Submitted On:
10-12-2018
5.0/5

Excellent service taking into account my late arrival on my outbound flight. Thanks for your support guys helping not to lose my flight !

T. Giortzis
Submitted On:
05-12-2018
5.0/5

great service for a great price, would always use going forward, thanks for sorting it out

D. Dhamecha
Submitted On:
03-12-2018
5.0/5

Efficient,friendly and a good price.

e. rudolf
Submitted On:
29-11-2018
5.0/5

Good efficient service,friendly helpful staff.The car was delivered quickly and on time.

G. Munday
Submitted On:
28-11-2018
5.0/5

Very helpful staff. Rang to confirm they were coming.

R. Wilson
Submitted On:
27-11-2018
5.0/5

Easy, reliable, fast,very good value for your money.

C. Silva
Submitted On:
22-11-2018
5.0/5

Thank you for a great service .....

D. Francis
Submitted On:
06-11-2018
5.0/5

5 star

S. Kamal
Submitted On:
05-11-2018
4.0/5

Great service at a reasonable price

C. Harris
Submitted On:
07-10-2018
3.4/5

This is suppose to be a meet and greet service. I had to wait for 10-15mins after I have cleared customs. Could be better!

F. D'SILVA
Submitted On:
06-10-2018
5.0/5

No comments provided

G. Brown
Submitted On:
05-10-2018
5.0/5

Used 4 times always 5* service Thankyou

T. Whitehead
Submitted On:
04-10-2018
5.0/5

Fantastic service - as always!!

S. Christopher
Submitted On:
29-09-2018
4.6/5

Exceptionally good value

A. Chuter
Submitted On:
27-09-2018
5.0/5

Very good provider. Note unlike some you pay for the short stay car park (5.20 I think) but still v good value

d. davis
Submitted On:
27-09-2018
4.8/5

Excellent service from staff. My only problem came from the online service: amending my booking was impossible except by phone.

C. Davies
Submitted On:
03-09-2018
4.2/5

Need to update arrival instructions

H. Kenney-Herbert
Submitted On:
02-09-2018
5.0/5

No comments provided

F. Carvalho
Submitted On:
02-09-2018
3.8/5

Vwry good and very quick - but - the guy who gave us the keys on return did not ask for any ID just our name! Didn't seem very secure at all

s. walsh
Submitted On:
30-08-2018
5.0/5

Reliable and good service, will definitely use again.

S. Rizvi
Submitted On:
27-08-2018
4.2/5

Very quick and so easy to arrive and depart straight from the terminal. Very efficient, on time and professional

s. dibden
Submitted On:
26-08-2018
4.8/5

We had to wait short time on arrival and pick up but not too long.

D. Jacobs
Submitted On:
24-08-2018
5.0/5

Very very good service

c. domfeh
Submitted On:
16-08-2018
5.0/5

No comments provided

D. Masic
Submitted On:
16-08-2018
4.0/5

No comments provided

I. Edwards
Submitted On:
15-08-2018
2.4/5

The passenger seat was in a far back position and the backrest was lowered. Why was someone using the passenger seat?

K. Stuber
Submitted On:
14-08-2018
4.2/5

No comments provided

G. PALOMBO
Submitted On:
13-08-2018
4.4/5

my return flight was delayed 2hrs. I appreciated receiving a text message that because my new arrival time fell between shifts there would be a delay (around 30min) in getting my car back and there may not be anyone to answer the phone when I call, though obviously would have been better if this were not an issue. As it happened I was held up in the airport and so the car was ready for me very shortly after I left the airport. Overall, good staff and I would use again.

O. Myers
Submitted On:
12-08-2018
5.0/5

Always good

m. jaffe
Submitted On:
11-08-2018
5.0/5

Everything went smoothly and quickly, nice and friendly staff

V. Bruziene
Submitted On:
06-08-2018
4.0/5

No comments provided

C. Woodstock
Submitted On:
05-08-2018
4.2/5

No comments provided

D. Harvey
Submitted On:
03-08-2018
5.0/5

Always response promptly, nearly always on time and staff are very friendly. Highly recommended service.

n. yan
Submitted On:
30-06-2018
4.6/5

Happy with the service - we did get a little lost on arrival and did end up in the wrong lane but the staff member was good about it and said not to worry. Overall the staff were helpful, there were no delays and I would definitely use this service again.

J. Fada
Submitted On:
28-06-2018
5.0/5

Brilliant service from staff

S. El-nager
Submitted On:
23-06-2018
4.6/5

No comments provided

L. McGinty
Submitted On:
01-06-2018
4.8/5

No comments provided

N. Pumffrey
Submitted On:
31-05-2018
4.8/5

When booking it said there was a £5.50 charge when leaving carpark, slightly surprised I also had to pay on arrival as well. Otherwise a good service, phoned as soon as I was through passport control, and only had to wait 5 minutes for car to arrive.

R. Rushmere
Submitted On:
31-05-2018
4.8/5

Brilliant, thanks

A. DAVID
Submitted On:
30-05-2018
5.0/5

Excellent around service

J. Layfield
Submitted On:
29-05-2018
4.0/5

No comments provided

N. Murphy
Submitted On:
28-05-2018
5.0/5

No comments provided

S. Turnbull
Submitted On:
27-05-2018
5.0/5

Top notch!

R. Carter
Submitted On:
26-05-2018
4.2/5

Unfortunately the driver was delayed in M25 traffic on our return and the waiting environment is not the best. It was appreciated that the driver made contact to explain the situation

D. White
Submitted On:
25-05-2018
4.8/5

No comments provided

L. Portlock
Submitted On:
24-05-2018
5.0/5

Excellant service, very good price. I knew my car would be safe and returned in good condition. Thanks.

A. Hickey
Submitted On:
18-05-2018
5.0/5

Very polite and charming staff and accommodating as I had to change my flight and come back later than planned.

K. Macdonald
Submitted On:
16-05-2018
3.8/5

the only reason I would not use the service is because to pay an extra £11 to drop the car and leave the car is a lot of money. Shame you cannot use another area.

n. hurdle
Submitted On:
15-05-2018
5.0/5

Excellent service, thank you!

K. Evans
Submitted On:
14-05-2018
5.0/5

Excellent service. Punctual and efficient service. Great value, would highly recommend

N. Akhtar
Submitted On:
12-05-2018
5.0/5

Great service and staff. Keep up the good work

S. El-nager
Submitted On:
11-05-2018
5.0/5

Very smooth and efficient service. 5 star!

d. gillard
Submitted On:
09-05-2018
4.4/5

The instructions on how to get into the car park weren’t very clear and I ended up paying £4 to go out and come back in again. They say keep to the right (terminal 5) but actually you go through the barrier on the left? Just could do with clearer instructions.

L. Austin
Submitted On:
08-05-2018
5.0/5

Excellent service and excellent staff. So quick and easy. Will definitely be using you again recommending you to everyone.

K. Mills
Submitted On:
03-05-2018
3.4/5

Long (25 minute from my call) wait on arrival. My colleague using a different service car was available by the time we had walked to the meeting point.

J. Riley
Submitted On:
26-04-2018
5.0/5

I messed up the day of return but even with this we still had the car within 45 minutes.

K. Hall
Submitted On:
26-04-2018
5.0/5

No comments provided

P. Atkinson
Submitted On:
26-04-2018
4.2/5

Great service, would recommend to others.

K. Lee
Submitted On:
25-04-2018
5.0/5

The best we have used so far.

K. Tasker
Submitted On:
25-04-2018
2.4/5

No comments provided

G. Green
Submitted On:
24-04-2018
4.6/5

Be sure to give them the time you arrive home

m. ellis
Submitted On:
21-04-2018
4.8/5

All worked very smoothly with no waiting at both ends of the journey.

R. Rosenberg
Submitted On:
13-04-2018
4.0/5

good all round service

z. zidour
Submitted On:
12-04-2018
5.0/5

Very accommodating to change of return time. Thanks.

R. Piercy
Submitted On:
12-04-2018
4.0/5

On time and prompt

S. Hirani
Submitted On:
11-04-2018
5.0/5

Very good service!!!

E. Pastuszka
Submitted On:
11-04-2018
4.8/5

Just took over half an hour for my car to come on return, which after a 12 hour flight is tiring. Thanks for the service though

C. Doyle
Submitted On:
04-04-2018
4.0/5

No comments provided

C. Nicolaou
Submitted On:
03-04-2018
4.0/5

No comments provided

N. Gibbs
Submitted On:
03-04-2018
4.0/5

No comments provided

M. Beardall
Submitted On:
01-04-2018
5.0/5

Can’t fault the service - flexible on arrival as we were running late and prompt when we got back to Gatwick - for once a service that does what it says - D Gill, Staffs

D. Gill
Submitted On:
01-04-2018
4.4/5

Flight changed on departure and they accommodated the change in terminal In return however had to wait for twenty mins past scheduled pick up for driver to bring car but staff and duty controller was very polite

S. Aly
Submitted On:
31-03-2018
4.0/5

A 25 min wait from making the phone call to our car arriving. Everything else was fine. Not sure that I would use them again as there are lots of other companies where 25 mins would not happen.

v. coward
Submitted On:
29-03-2018
4.4/5

No comments provided

A. Datta
Submitted On:
27-03-2018
4.4/5

Only one issue : on calling 30 mins prior to arrival there was no reply on either no. I therefore left a message on the answerphone . On arrival called. Again and they said they had not heard from me in advance so don’t seem to have got the voice message .could be improved . Otherwise excellent .

S. Jackson
Submitted On:
26-03-2018
5.0/5

No comments provided

J. Mlak
Submitted On:
22-03-2018
5.0/5

Great service as always

A. Sills
Submitted On:
22-03-2018
5.0/5

No comments provided

K. Evans
Submitted On:
14-03-2018
4.6/5

Very helpful staff when I was early & used wrong floor of car park

E. PRESTON
Submitted On:
12-03-2018
3.8/5

On return there was quite a delay. We had to wait for about 50 minutes for our car. Otherwise, the service was very good.

M. Earl
Submitted On:
11-03-2018

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