Secure and convenientserving all terminals
Brilliant service Quick and easy only 5 mins walk to airport
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Booked off site car parking by mistake and the wrong day (oh how m husband laughed NOT)!i called to ask if. Could Chang en problem but we did not get an email to say the facility had moved so we got the instructions from the email and went to the old facility ( again husband laughed as as roadworks meant we were late . Staff member was originally grumpy that we had all received emails with new instructions but when he saw my papers realised we may have been left out and was apologetic all her p
Drop off was great - handy, convenient and quick. Collection on return not as good - called number as advised, when we had collected our bags but had to wait 10 mins for car to arrive. We stood in the car park with our bags - no member of staff approached us to ask if we needed assistance. When my husband queried where the car was, he was spoken to quite abruptly. I understand that August is a busy time but courtesy would be appreciated after a long flight through the night.
Was sent directions to old parking site, resulting in extra 5 mile drive and unnecessary delay in parking.
Staff on arrival not welcoming and indifferent to what was apparently a known problem with the system.
Return staff and driver good.